Customer Service

Social Media / Customer Service - they live hand in hand

Social Media / Customer Service – they live hand in hand

The longer I live in the social streams and engage in chats, it becomes more and more evident to me that at the core of all marketing and strategic decisions, the customer service a company provides is a game changer. Social media seems to intersect with customer service. In fact, I am starting to believe […]

Top 5 Questions to Ask when considering an Online Mortgage

Top 5 Questions to Ask when considering an Online Mortgage

In theory, shopping for an online mortgage should be faster, the service should be better and the cost cheaper vs. using a local broker or even a bank. One would assume that at least a portion of the money saved in paying larger commissions to self generating loan officers would be committed to salaried inside […]

Let's grab a cup of Coffee and Chat

Let’s grab a cup of Coffee and Chat

I have been doing my best to attend a meetup of some type a few times a week. For one, it gets my blood flowing. I really enjoy meeting new people. And for two, you know the saying, if you want to understand your audience better, visit your competition. And you know what? I am […]