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Social Media / Customer Service - they live hand in hand

Social Media / Customer Service – they live hand in hand

The longer I live in the social streams and engage in chats, it becomes more and more evident to me that at the core of all marketing and strategic decisions, the customer service a company provides is a game changer. Social media seems to intersect with customer service. In fact, I am starting to believe […]

Just a little patience.... yeah, yeah, yeah

Just a little patience…. yeah, yeah, yeah

Really, it is not that difficult… I have been promoting social media basics for the past two years and have come to find that so many great minds, especially c level and executive types, are so extremely confused and distraught with social platforms and current tools, they shut down when it comes to getting social. […]