11 Responses

  1. Juan Pablo
    Juan Pablo July 18, 2011 at 4:47 pm | | Reply

    WTH? Show them the repaired amp next to the invoice from the guy who DID repair it and ask for your money back PLUS whatever extra you paid because of their mistakes. It’s only fair.

  2. Stephanie~
    Stephanie~ July 18, 2011 at 5:13 pm | | Reply

    Lewis,

    Happy Monday night to you…. :) This is excellent way to engage dialogue paired with being able to consider the many different ideas I am sure you will receive.

    You share in the post, “you’ve been tossing & turning over how to handle this,” paired with hearing in your mind, “just let it go and learn from your mistake.”

    What mistake did you make? You didn’t make a mistake, you trusted someone to do the integral thing as you do every day: assist, serve, lead with integrity hence the bad diagnosis/shoddy repair indicates the exact opposite obviously.

    The time you invested paired with the $160 repair cost equates to more than the face value of $160 as you didn’t factor in quantitative value of your valuable time lost (and w/aggravation) (unless I missed this 😉 ) thus why not reach out to the “1st Amp repaid dude” (love this reference :) ) and ask him this exact question you are asking others? “What would he do?” It is a warranted question/scenario he should evaluate for you/for the good will of his work.

    I suggest this as I have utilized this same question/strategy when faced with customer service snafus;each time the company and/or service provider wanted to create an integral outcome versus losing a customer/creating ill-will with the brand/company
    etc.

    Interesting note, each company/service provider also shared, “thank you for letting us know/for letting us make it right, if you wouldn’t have let us know there was a mistake, we didn’t properly fix something, etc, we would never have known.”

    Let us know what you decide, what the outcome is.

    With gratitude, Steph~

  3. Monica
    Monica July 19, 2011 at 2:22 am | | Reply

    Let it go and learn from your mistake. There is no chance you’ll have the money back. “1st Amp repaid dude” can say: well, your amp was working when you came to pick it up and there is no way you can prove him wrong.

    If you learned your lesson, consider the + $160 cost, a safe investment :)

    All the best,
    Monica

  4. Kenny Rose
    Kenny Rose July 19, 2011 at 3:43 am | | Reply

    Lewis

    Hate con merchants. And from what you wrote Lewis. Sounds like a con merchant. He should have tested it to make sure it was working. Clearly he did not identify the problem. Go back and ask for your money back.

    Respect.

  5. Neil Hopkins
    Neil Hopkins July 19, 2011 at 4:26 am | | Reply

    I agree with Steph. You didn’t make a mistake. You paid for a service and didn’t receive that service – and the service you did receive was shoddy.

    Confront the situation – you’re well within your rights as a consumer.

    Point out the poor labour, the obvious failure to fix the problem at hand. Ask for your money back.

    Or at least a gesture of goodwill.

    If the music scene is as tight knit as you say, the returned $160 will be less than the lost business the repair guy might suffer when you share your story with others.

    If you had a problem with the brakes on your car and you received the same shoddy service, you’d be right back in there because your life would be endangered.

    I don’t see that this is a huge amount different.

    Good luck!

  6. Tony
    Tony July 19, 2011 at 4:27 am | | Reply

    Go in and talk to the first repair guy and offer him the chance to make the situation right. This might be an issue of someone being under skilled at his job (not uncommon in any job) and maybe he will understand and give you the money back for the repair job and apologize. If you don’t get the answer you like you reserve the right to tell other people in your circles so they are not taken advantage of. I prefer to give people the benefit of the doubt they were not being malicious and upfront when telling them I have had a service issue. If they don’t make it right, then whatever you decide will probably be fine.

  7. Kris
    Kris July 19, 2011 at 6:07 am | | Reply

    Lewis, I agree with Tony that the approach is to offer the tech. a chance to make it right. You describe what the repair was, that it is fixed, and ask how he will make this right. Since it is a small, tight knit, music scene, the trump you have in your back pocket is that this guy can’t afford to have you talking about this to everyone you know. In a small community like this, he would be out of a job very quickly.

  8. Jeff Belonger
    Jeff Belonger July 19, 2011 at 5:38 pm | | Reply

    Lewis,

    I agree with both Tony & Neil… give the benefit of the doubt that the guy doesn’t know it all… and hey, that social media can certainly spread the bad word just as much as the good word. Point out what your other guy said… and that it works like brand new. If the guy wants to dig in, then say hello to Mr. blog and Mr. twitter.

    jeff

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  10. RIchard Morgan
    RIchard Morgan August 15, 2011 at 8:59 pm | | Reply

    Lewis,

    I think you should leave it alone and purchase new amp and get rid of that dinasour. Just saying

    Richard

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